Privacy policy

Who we are

Ottawa CarPlay Installer is a vehicle technology installation business operating in Ottawa, Ontario, Canada. We can be reached at ottawacarplay@gmail.com or (613) 400-7089. We handle personal information in line with the Personal Information Protection and Electronic Documents Act, known as PIPEDA.

Information we collect

We only collect what we need to quote, book and complete work:

• Contact details you give us, which are your name, email address and phone number.
• Vehicle details such as year, make, model, trim and, when required for parts compatibility, the vehicle identification number.
• Service details, including the work requested, the address where a mobile install takes place, appointment dates and notes from the job.
• Payment records. Card payments are processed by our payment provider and we do not store full card numbers on our systems.
• Messages you send us by email, the website contact form, WhatsApp or social media.
• Basic technical information such as pages visited and approximate location, collected by our hosting provider for security and performance.

How we use your information

We use your information to answer enquiries, prepare quotes, order the correct parts for your vehicle, schedule and carry out installs, provide warranty and lifetime support on our work, take payment and keep accounting records required by law. If you give separate permission, we may also send occasional updates about services or seasonal offers. You can withdraw that permission at any time.

Photographs of vehicles

We sometimes photograph completed installs. Photographs are only published on our website or social media with your consent, and we remove licence plates and any identifying details before posting. Tell us at any time if you would prefer no photos of your vehicle to be taken or used.

Sharing your information

We do not sell personal information. We share it only with service providers who help us operate, such as our parts suppliers when a vehicle specific harness must be ordered, our payment processor, our email and website hosting providers, and our accountant. We may also disclose information where required by Canadian law.

How long we keep it

Quote enquiries that do not lead to a booking are kept for twelve months. Service records are kept for seven years, both to meet Canada Revenue Agency record keeping requirements and so we can honour lifetime support on work we have carried out.

Keeping it secure

Records are stored in access controlled systems with encryption in transit. Only team members who need the information to do their job can access it. Paper job sheets are stored securely and destroyed once digitised.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct anything inaccurate, withdraw consent for marketing, or request deletion where we are not legally required to keep the record. Email ottawacarplay@gmail.com and we will respond within thirty days. If you are not satisfied with our response you may contact the Office of the Privacy Commissioner of Canada.

Cookies

Our website uses only the cookies needed to make pages load and work correctly. We do not run advertising trackers. Your browser settings let you block or delete cookies at any time.

Changes to this policy

If our practices change we will update this page and revise the date at the top. Please check back occasionally.